Back To Case StudiesCloud Platform Modernization and Analytics Transformation for a Leading Telecommunications Enterprise
Introduction
In the telecommunications industry, managing massive volumes of customer, network, and operational data is critical to ensuring service reliability and delivering personalized experiences. Legacy infrastructure often limits agility, scalability, and innovation — making modernization an urgent necessity
A global telecom enterprise partnered with Axia Kairos to modernize its legacy data infrastructure, migrate mission-critical applications to the cloud, and establish a unified analytics foundation. The goal was to enable data-driven operations, improve performance, and accelerate time-to-market for digital services through a secure, cloud-native architecture
Business Challenge
The enterprise’s existing infrastructure struggled to support high data velocity and complex integrations between business, billing, and network systems. Traditional on-premise databases limited performance and made analytics slow and costly
Key challenges included:
High latency and system downtime in legacy environments
Lack of integration between CRM, billing, and operational systems
Limited real-time analytics for network optimization and customer experience management
Escalating infrastructure costs and resource overhead
Complex, time-consuming manual data migrations
Solution Implemented
Axia Kairos designed a Cloud Modernization Roadmap that transformed the telecom enterprise’s infrastructure into a scalable, data-driven digital backbone using SAP Datasphere, SAP BTP, and automated cloud migration tools.
Cloud Infrastructure Migration
Re-architected legacy systems and migrated workloads to a secure cloud platform, ensuring zero business disruption.
SAP Datasphere Implementation
Established a unified data layer integrating customer, operational, and network data for cross-functional analytics.
Automation in Data Migration
Utilized automated migration scripts and validation tools to accelerate transition and ensure data accuracy.
Integration with SAP BTP
Enabled real-time data flow between ERP, CRM, and OSS/BSS systems for seamless connectivity.
Advanced Analytics Enablement
Built interactive dashboards for network performance, revenue monitoring, and customer satisfaction.
Testing Framework
Implemented continuous testing for validation of migrated workloads and analytics workflows.
Technologies & Services Used
SAP Datasphere
SAP BTP (Business Technology Platform)
Cloud Platform Modernization
Automation & Testing
Data Engineering & Analytics
Results & Impact
The engagement empowered the telecom enterprise to transition from a reactive IT model to an intelligent, insight-driven operation.
Faster Data Processing Cycles
Achieved a 60% reduction in data processing time by implementing automated workflows and streamlined data pipelines across network and service operations.
Significant Cost Savings
Realized 30% cost savings by retiring legacy data centers and migrating to scalable, cloud-native infrastructure, reducing both operational and maintenance overhead.
Real-Time Network & Customer Insights
Enabled real-time analytics to track network performance, service quality, and customer behavior, empowering teams with instant, data-driven visibility.
Zero-Downtime Migration
Executed a seamless migration with zero unplanned downtime, ensuring continuous business operations and uninterrupted customer services throughout the transition.
Enhanced Customer Experience
Improved customer satisfaction through predictive analytics and faster service resolution, enabling proactive issue detection and quicker turnaround times.
Stronger Operational Intelligence
Built an integrated, analytics-driven environment that improved transparency, optimized service management, and supported long-term digital transformation goals.